Introduction
These Terms and Conditions (the “Terms”) set out the legally binding agreement between you and Pin up (“Pin-Up”, the “Company”, “we”, “us” or “our”) in relation to your access to and use of the online casino, Slots, betting services, and all related products offered under the Pin up brand through the website and associated platforms (the “Services”). By registering an account, accessing the website, or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Bonus Rules, and any other policies that may be published from time to time. These Terms are intended to ensure that the Services are used in a lawful, fair, and responsible manner, with particular emphasis on responsible gambling and protection of minors. You must read these Terms in full before using the Services, and you should not proceed if you disagree with any provision contained herein. The Services are strictly intended only for persons who are at least 18 years old and legally permitted to gamble in their jurisdiction, and by continuing, you confirm you meet all such legal requirements.
The Pin up platform operates on the basis of transparency, integrity, and compliance with applicable laws and regulations, particularly in relation to online gambling and data protection. These Terms aim to clearly explain your rights and obligations while using the Services, as well as our responsibilities as the operator of the platform. It is your responsibility to familiarise yourself with the applicable rules and to check these Terms regularly for updates, as we reserve the right to modify them at any time. Any material changes will take effect from the date of publication on the website and your continued use of the Services after that date will constitute acceptance of the revised Terms. If at any time you feel that gambling is negatively affecting your life or that you may be developing a gambling problem, you should immediately stop using the Services and consider the responsible gambling tools and support resources described in these Terms.
Acceptance of Terms
By registering for an account or otherwise using any of the Services offered by Pin-Up, you irrevocably agree to be bound by these Terms as well as any other rules and policies specifically referred to herein. Acceptance is deemed to occur at the moment you tick the relevant checkbox during registration, log in to your account, or otherwise indicate your consent to be bound by these Terms, including by continuing to use the Services after any update has been published. You confirm that you understand English sufficiently to comprehend these Terms, or that you have sought appropriate assistance to ensure you fully understand your rights and obligations. If you do not agree to all provisions of these Terms, you must not complete your registration, must refrain from placing any bets or playing casino games, and must immediately cease using the Services. Your agreement with Pin up is personal to you and cannot be assigned or transferred to any third party.
You acknowledge and agree that the use of the Services is at your sole option, discretion, and risk. You further agree that you will comply with all applicable laws, regulations, and guidelines in your jurisdiction, including those relating to online gambling, and that you will not use the Services if such use is prohibited in your location. The Company reserves the right to request proof of your acceptance of these Terms at any time, including records of your registration and access logs. In the event of any inconsistency between the English version of these Terms and any translation, the English version shall prevail. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Eligibility & Age Restriction (18+ only)
The Services offered by Pin-Up are strictly and exclusively available only to individuals who are at least 18 years of age or older, or above the minimum legal gambling age in their jurisdiction if that age is higher. By opening an account and using the Services, you guarantee that you meet this age requirement and that you are fully legally competent to enter into binding contracts. The Company takes the protection of minors extremely seriously and employs various verification procedures to ensure that no person under the age of 18 can access or use the Services. If we have any suspicion that you may be underage, we may request additional documentation, suspend your account, and withhold any winnings until your age has been satisfactorily verified. If it is determined that you were under 18 (or below the legal age in your jurisdiction) at the time you used the Services, your account will be closed, your deposits may be returned (subject to deduction of any administrative costs), and all winnings will be forfeited.
Gambling at a young age can cause significant financial, psychological, and social harm, and can affect educational performance, family relationships, and future financial stability. For this reason, Pin up strongly encourages parents and guardians to take active measures to prevent minors from accessing online gambling sites and to use parental control software to restrict access where necessary. We strictly prohibit the use of another person’s account, including that of a parent or guardian, by a minor for any gambling or betting purpose. You must not assist any underage person to create an account or access the Services, and any such behaviour may be reported to the relevant authorities. If you become aware that a minor has an account with us or is using the Services, you have a responsibility to report this immediately to our customer support so that appropriate actions can be taken without delay.
Account Registration
To access and use the gambling and casino Services of Pin-Up, you must first complete the account registration process and create a personal player account (the “Account”). During registration, you are required to provide accurate and complete information, including but not limited to your full legal name, date of birth, residential address, contact details, and any other information that may be required for verification purposes. You agree to keep your registration details up to date and to promptly notify us of any changes, such as a change of address or contact information, so that we can maintain accurate records. You may register only one Account with Pin up, and multiple accounts for the same individual, whether under different names, email addresses, or other identities, are strictly prohibited. If we detect duplicate Accounts, we reserve the right to close them, void bets and winnings, and retain any bonuses or promotional funds associated with such Accounts.
As part of our legal and regulatory obligations, particularly in relation to anti-money laundering (AML) and know your customer (KYC) procedures, we may require you to submit documentation to verify your identity, age, address, source of funds, and payment methods. Such documents may include copies of your passport, national ID card, utility bills, bank statements, or other financial documents. Failure to provide the requested documents in a timely manner may result in account suspension, withholding of withdrawals, and, in some cases, account closure. You are solely responsible for ensuring that your login credentials, including your username and password, are kept safe and confidential, and you must not allow any third party to access or use your Account. Any activity conducted through your login credentials will be considered as your own, and Pin-Up will not be liable for any loss or damage arising from unauthorised access due to your failure to safeguard your credentials.
Deposits & Withdrawals
To place bets or participate in casino and Slots games on Pin up, you must deposit funds to your Account using one of the available payment methods offered on the platform. You acknowledge that all deposits must originate from a payment method registered in your own name, and that we do not accept third-party payments. Any deposit made from a third-party account may be reversed, and the Account may be suspended until we have completed a full review of the transaction. Deposited funds will be credited to your Account balance once the payment provider confirms the transaction, although processing times may vary depending on the method chosen. You are responsible for all charges, fees, or currency conversion costs that may be applied by your bank, card issuer, or payment provider, and such costs will not be reimbursed by the Company.
Withdrawals from your Account are subject to verification procedures and eligibility checks, and we may require you to provide documentation before processing any payout, particularly for larger amounts or cumulative winnings. We reserve the right to limit the minimum and maximum withdrawal amounts per transaction, day, week, or month, and these limits will be specified on the website or in your Account interface. All withdrawals will, where possible, be processed back to the same payment method used for deposits, in line with security and AML requirements. If this is not feasible, we may offer alternative withdrawal options, subject to additional verification. You acknowledge that withdrawal processing times may depend not only on Pin-Up but also on banking and payment systems beyond our control, and we shall not be liable for any delays attributable to such external factors.
Payment Methods Table
| Payment Method | Type | Deposit Time | Withdrawal Time | Notes |
|---|---|---|---|---|
| Visa / MasterCard | Credit / Debit | Instant to 10 mins | 1–5 business days | Subject to bank policies and local availability |
| Bank Transfer | Bank Payment | 1–3 business days | 2–7 business days | May incur bank fees and currency conversion charges |
| E-Wallet A | E-Wallet | Instant | Within 24 hours | Requires verified e-wallet account in your name |
| E-Wallet B | E-Wallet | Instant | 1–48 hours | Limits may apply depending on account status |
| Prepaid Voucher | Prepaid Card | Instant | Not available for payout | Winnings must be withdrawn via an alternative method |
| Mobile Payment | Mobile Billing | Instant | 1–3 business days | Availability depends on local mobile operators |
You understand and agree that the availability of specific payment methods may vary by country, currency, and regulatory environment, and we may add, modify, or remove payment options at any time. In some cases, we may request proof of ownership of the payment method such as a copy of a bank card or statement, with sensitive details masked, to ensure that payments are made and received by the rightful owner. You must not attempt to charge back, reverse, or otherwise cancel any deposited funds after they have been used for betting or gaming activities, except where mandated by law. Any attempted chargeback or reversal may result in immediate account suspension, recovery of funds, and reporting to relevant authorities or credit agencies.
Bonuses & Promotions
Pin-Up may, from time to time, offer various bonuses, free spins, cashback offers, loyalty rewards, and other promotions (collectively, “Bonuses”) to eligible players in accordance with specific promotional terms and conditions. You acknowledge that all Bonuses are optional, and you may choose not to participate in any promotional offer if you do not agree to its conditions. Acceptance of a Bonus, for example by opting in or entering a bonus code, will be considered as your confirmation that you have read, understood, and agreed to the applicable bonus terms, including wagering requirements, game restrictions, and time limits. Unless otherwise stated, Bonus funds must be wagered a specified number of times before they can be converted into real, withdrawable cash, and different games may contribute differently to wagering requirements. Any attempt to abuse, manipulate, or exploit Bonuses, such as by placing minimal risk bets or engaging in collusive play, may result in Bonus forfeiture and account sanctions.
You understand that only one Bonus may be active on your Account at any given time, unless expressly stated otherwise, and that combining multiple promotional offers in a way not intended by the Company is prohibited. Bonuses are generally limited to one per person, household, IP address, device, payment method, and shared computer environment. If there is any evidence that a group of players, or multiple Accounts linked by common details, are coordinating to exploit a promotion, we reserve the right to cancel the relevant Bonuses and void any associated winnings. Pin up also reserves the right to modify, suspend, or cancel any Bonus or promotion at its sole discretion, including for regulatory, technical, or security reasons, provided that such changes will not affect any rights already acquired under an accepted Bonus. You are encouraged to regularly review the Bonus Rules and promotional pages for the most up-to-date information prior to participating in any offer.
Game Rules
All bets placed and all participation in casino, Slots, and other games on the Pin-Up platform are governed by the specific rules applicable to each game, as well as by these Terms. Before placing any bet or initiating any game round, you are responsible for familiarising yourself with the rules, payout structures, and special features of the particular game, which are usually accessible within the game interface or in a dedicated rules section. Failure to understand the game rules does not entitle you to any refund or compensation for losses incurred due to your misunderstanding or lack of knowledge. Bets that have been accepted and confirmed by the system cannot generally be cancelled or modified, except where a technical error has occurred or where we expressly allow such action in our discretion. The result of a game, once displayed and recorded by our systems, is final and binding, subject only to verification in case of technical malfunction or integrity review.
In the event of any dispute relating to the outcome of a game or the amount of a payout, the data recorded on our servers and/or the records of the relevant game provider shall be deemed conclusive. If a game malfunctions or fails to complete properly, all affected bets and rounds may be voided, and stakes may be refunded, or the round may be replayed, depending on the nature of the malfunction and the policies of the game provider. You must not use any external tools or software, including bots, scripts, or automated decision-making systems, to gain an unfair advantage over other players or over the game mechanics. Such behaviour is considered a serious violation of these Terms and may result in account suspension, confiscation of winnings, and reporting to relevant authorities. You also acknowledge that some games may include special features, side bets, or progressive jackpots, and separate terms may apply to those features, which you should review carefully before participating.
Fair Play & RNG
Pin up is committed to offering a fair, transparent, and trustworthy gaming environment, where all outcomes in applicable games are determined by certified random number generator (RNG) technology or other approved mechanisms. The RNG used in our casino and Slots games is regularly tested by independent testing laboratories to ensure that it operates in a random and unbiased manner and that game results cannot be predicted or manipulated. You acknowledge that the RNG outcome is final and that the displayed results on your screen, as recorded by our servers and the game provider, will be used to determine winnings and losses. Any attempt to exploit software errors, interface glitches, or design flaws in order to obtain an unfair advantage is strictly prohibited and may result in nullification of bets and closure of your Account.
We may conduct periodic audits, risk assessments, and internal reviews to ensure the integrity of the Services and to detect any unusual betting patterns or suspicious behaviour that may indicate abuse, collusion, or other unfair practices. In circumstances where we reasonably suspect that a player has engaged in cheating, fraud, collusion, use of bots, or any other form of unlawful or improper conduct, we reserve the right to suspend the Account while an investigation is carried out. During such investigations, any pending withdrawals may be placed on hold until the matter is resolved. If the investigation confirms improper conduct, we may void bets, confiscate winnings, and close the Account, in addition to taking any legal steps that may be necessary. Our objective is to protect all players, and fair play is one of the core principles underpinning the operation of Pin-Up.
Responsible Gambling
Pin-Up recognises that gambling should be an enjoyable form of entertainment, and we are firmly committed to promoting responsible gambling practices to reduce the risks of problem gambling and related harm. We encourage all players to approach gambling with moderation, to set clear limits on time and money spent, and to never view gambling as a source of income or solution to financial difficulties. If you ever feel that you are losing control over your gambling or that it is negatively affecting your personal or financial life, you should immediately consider using our responsible gaming tools and seek support from relevant organisations. We actively discourage underage gambling and support measures aimed at protecting vulnerable individuals, including self-exclusion and access to professional help. We also provide educational materials on our website to help you recognise warning signs of problem gambling, such as chasing losses, hiding gambling from family, or borrowing money to place bets.
Pin up offers a variety of tools and features designed to help you manage your gambling behaviour in a controlled and responsible way. These include deposit limits, session reminders, loss limits, wagering limits, cooling-off periods, and self-exclusion options, all of which can be accessed via your Account settings or by contacting customer support. We may, in some circumstances, also impose or suggest certain limits where we believe that your gambling behaviour indicates a risk of harm, and we may encourage you to seek help from specialised support organisations. While we provide a range of tools and information, it is ultimately your responsibility to use these features and to monitor your own gambling activity. We will always handle any requests related to responsible gambling with discretion and sensitivity, and we will implement such settings as quickly as reasonably possible once we have verified your identity.
Tools & Features (table)
| Tool / Feature | Description | How to Activate | Effect Duration |
|---|---|---|---|
| Deposit Limits | Set daily, weekly, or monthly maximum deposit amounts | Through Account settings or by contacting support | Until modified or removed with a cooling period |
| Loss Limits | Restrict total net losses over a selected time period | Through Account settings or by contacting support | Until limit is reached or updated, subject to delay |
| Wagering Limits | Cap the total amount you can wager in a certain period | Through Account settings | Continuous until changed with confirmation |
| Session Reminders | On-screen alerts after set periods of gameplay | In game or Account settings | Per gaming session |
| Cooling-Off Periods | Temporary break from the Services (days or weeks) | Request via Account or support | Fixed period (cannot be shortened) |
| Self-Exclusion | Long-term exclusion from the Services | Request via support with clear confirmation | Minimum fixed term (e.g., 6 months or longer) |
| Reality Checks | Periodic pop-up messages showing time and money spent | Default or optional setting | Throughout gameplay |
You are advised to choose and configure these tools in line with your personal financial situation, risk tolerance, and entertainment objectives. Any request to increase or remove limits may be subject to a cooling-off period, during which the previous lower limits remain in force, to prevent impulsive decisions. Conversely, requests to decrease limits or to impose stricter controls will, where possible, take effect immediately. In the case of self-exclusion, you must not attempt to circumvent the exclusion by creating new Accounts or using different personal details, and we will take reasonable steps to prevent this, including using available technical and operational measures. We also recommend that you delete gambling apps and unfollow gambling-related social media channels during a self-exclusion period to support your decision.
Support Resources
If you are concerned about your gambling behaviour or believe that you may be at risk of developing a gambling problem, Pin-Up encourages you to seek help from professional support services and self-help organisations. We provide links on our website to recognised independent organisations offering confidential counselling, information, and support for individuals and families affected by problem gambling. These may include generic support bodies such as dedicated Gambling Counselling Services, Responsible Gaming Helpline, and Online Addiction Support Centres, which can offer guidance by phone, chat, or email. We also encourage you to reach out to local mental health professionals, financial advisors, or community support groups who may be able to assist you in addressing the broader impacts of gambling on your life. In an emergency or if you are experiencing acute distress, you should contact relevant emergency services or helplines available in your country immediately.
You may also use online self-assessment tools, such as questionnaires provided by support organisations, to evaluate your gambling habits and identify potential risks. These tools can help you understand whether your gambling remains recreational or whether it has begun to affect other areas of your life, such as work, relationships, or finances. Family members or close friends who are concerned about the gambling behaviour of someone they know are also encouraged to seek support and advice from these resources. Pin up staff are trained to recognise certain indicators of problem gambling and may initiate contact if unusual behaviour is detected, but we cannot replace professional counselling or therapy. We strongly advise you to be honest with yourself and with support professionals about your gambling history so that you can receive tailored advice and effective assistance.
Prohibited Activities
When using the Services, you agree not to engage in any form of illegal, fraudulent, or improper activity, and you confirm that the funds you use for gambling are not derived from criminal or unlawful sources. Prohibited activities include, but are not limited to, money laundering, terrorist financing, use of stolen or unauthorised payment methods, identity theft, collusion with other players, match-fixing or manipulation of sporting events, and exploitation of software bugs or vulnerabilities. You must not attempt to gain unauthorised access to any part of the platform, including the servers, databases, or game software, nor may you interfere with or disrupt the normal operation of the Services. The use of automated tools, bots, or scripts to place bets, gather data, or otherwise use the Services in a way that is not intended for human players is strictly forbidden. You also agree not to engage in any harassment, abusive language, or threatening behaviour towards other players or our staff, including through chat functions or communications.
If Pin-Up reasonably suspects that you have engaged in any prohibited activity, we may immediately suspend or close your Account, cancel any pending bets, withhold withdrawals, and confiscate funds, subject to any legal obligations we may have. We may also report your activities to the relevant law enforcement or regulatory authorities and provide them with any necessary information to support investigations. You understand that we have the right to cooperate fully with such authorities, including sharing your personal and transactional data where required by law. You are responsible for any losses, liabilities, or damages that Pin up may incur as a result of your prohibited activities, and we reserve the right to seek compensation and legal remedies for any such harm. Our stance on prohibited activities is strict, and we maintain this policy to protect the integrity of the Services and ensure a fair environment for all players.
Restricted Countries (table)
Pin-Up may restrict access to its Services in certain countries or territories where online gambling is prohibited or where we do not hold the necessary licences or approvals to operate. It is your responsibility to ensure that you are legally permitted to use our Services in your country or region before registering an Account or placing any bets. The list below is indicative and may be updated from time to time; we reserve the right to add or remove jurisdictions at our discretion and in response to legal or regulatory developments. If you reside in, or are physically located in, a restricted country, you must not register or use the Services, and any attempt to do so may result in account closure and forfeiture of funds. Use of VPNs, proxies, or other technologies to disguise your true location is considered a serious breach of these Terms.
| Country / Territory | Access Status | Notes |
|---|---|---|
| United States of America | Restricted | Players located here may not open accounts or place bets |
| United Kingdom | Restricted | Access limited due to licensing requirements |
| France | Restricted | Local regulation prohibits unlicensed operators |
| Italy | Restricted | Services unavailable without specific local licence |
| Spain | Restricted | Local legal restrictions apply |
| Singapore | Restricted | Remote gambling legislation limits access |
| Australia | Restricted | Certain states and federal rules restrict online gambling |
| Other blacklisted jurisdictions | Restricted | Additional countries may be added based on legal review |
If we discover that you are accessing the Services from a restricted country, we may immediately suspend your Account and conduct a review of your activity and transactions. In such cases, we may be obliged to return deposits, subject to applicable laws, but may void winnings and bonuses obtained in breach of these restrictions. You agree that Pin-Up shall not be liable for any consequences resulting from your failure to comply with local laws, and that it is entirely your responsibility to verify the legal status of online gambling in your location. We also reserve the right to impose additional geographic limitations on specific games, products, or promotions, where required by game providers or regulators. For the avoidance of doubt, the availability of the website in a particular language or currency does not necessarily indicate that the Services are lawful or accessible in every jurisdiction.
Privacy & Data Protection
Pin up is committed to protecting your privacy and handling your personal data in a secure and transparent manner, in accordance with applicable data protection laws and regulations. When you register an Account and use the Services, we collect and process various types of personal information, including identification details, contact information, transactional data, and usage data such as IP addresses and device identifiers. This data is used primarily to provide and improve the Services, to verify your identity, to process deposits and withdrawals, to prevent fraud and money laundering, and to comply with our legal obligations. We may also use your information to communicate with you about your Account, provide support, send important updates, and, where permitted by law and your preferences, inform you about promotions and offers. You have the right to manage your communication preferences and may opt out of marketing messages at any time through your Account settings or by contacting customer support.
We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, loss, or disclosure, including encryption, access controls, and secure storage solutions. Your personal data may be shared with trusted third-party service providers who assist us in delivering the Services, such as payment processors, identity verification services, game providers, and IT support partners, but only to the extent necessary for them to perform their functions. These third parties are bound by contractual obligations to handle your data securely and in accordance with applicable laws. In certain circumstances, we may be required by law or regulatory authorities to disclose your data for purposes such as law enforcement investigations, regulatory audits, or legal proceedings. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal and regulatory retention obligations.
You have certain rights regarding your personal data, which may include the right to access, rectify, update, or delete your information, subject to legal limitations and our need to retain certain records. You may also have the right to restrict or object to certain types of processing, such as direct marketing, and to withdraw consent where processing is based on consent. Any requests to exercise these rights should be submitted through the contact channels specified in our Privacy Policy, and we may require proof of identity before acting on such requests. While we use commercially reasonable measures to protect your data, no system can be guaranteed to be completely secure, and you acknowledge that there are inherent risks when transmitting information online. By using the Services, you agree to the collection, use, and processing of your personal data as described in these Terms and in the separate Privacy Policy available on Pin-Up.
Account Suspension & Termination
Pin-Up reserves the right to suspend, restrict, or terminate your Account at any time, at our discretion, where we believe that you have breached these Terms, engaged in prohibited activities, or where we are required to do so for legal, regulatory, or security reasons. Suspension may be temporary, for example while we conduct investigations related to suspicious transactions, chargebacks, or allegations of fraud, or it may lead to permanent closure depending on the outcome of the review. During any period of suspension, you may be prevented from placing bets, making deposits, or initiating withdrawals, and we may withhold funds until the matter is resolved. If your Account is terminated, you will usually be informed of the reason, subject to legal and regulatory constraints that may restrict the details we can share. In cases of minor or unintentional breaches, we may choose to issue warnings or impose specific conditions instead of immediate termination, but this is entirely at our discretion.
You have the right to close your Account at any time by contacting customer support and submitting a closure request, subject to settlement of any outstanding obligations such as negative balances or unresolved disputes. Upon voluntary closure, we will pay out any remaining real-money balance, subject to standard withdrawal procedures, but any active Bonuses, loyalty points, or promotional rewards may be forfeited. If you have chosen self-exclusion as part of responsible gambling measures, your Account will be suspended in line with the terms of the self-exclusion, and you will not be allowed to reopen it or create new Accounts during the exclusion period. When an Account is closed, whether voluntarily or by us, we may be required by law to retain certain personal and transactional records for a specified retention period, even though the Account is no longer active. You understand that account suspension or termination, particularly in cases of suspected fraud or legal breaches, may involve reporting your behaviour to relevant authorities or other operators as part of our duty to maintain the integrity of the gaming sector.
Limitation of Liability
To the fullest extent permitted by applicable law, Pin-Up, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Services, including but not limited to loss of profits, loss of data, or loss of reputation, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising under or in connection with these Terms or the Services will be limited to the lesser of the amount of bets you have placed with us in the six months preceding the event giving rise to the claim or the minimum amount permitted by applicable law. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under the laws that apply to us. You acknowledge that the Services are provided on an “as is” and “as available” basis, and we do not guarantee that access will be uninterrupted, error-free, or free from viruses or other harmful components.
Pin up will not be responsible for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to telecommunications failures, internet outages, denial-of-service attacks, power failures, strikes, civil disturbances, natural disasters, or acts of governmental authorities. In such cases, we may cancel or suspend the Services where necessary, and any bets that cannot be settled due to such events may be voided or refunded at our discretion. You are solely responsible for any technical configuration required to access the Services, such as ensuring that your device, internet connection, and software are compatible with our platform. We make no representations or warranties regarding the accuracy, completeness, or reliability of information provided on the website, such as odds, statistics, or game descriptions, although we use reasonable care to keep such information up to date. By using the Services, you agree that you bear the entire risk as to the quality and performance of the platform and that your sole remedy in case of dissatisfaction is to stop using the Services.
Complaints & Dispute Resolution
If you have any complaint or dispute relating to the Services, including but not limited to the outcome of a bet, the settlement of a game, or the handling of your Account, you should first contact our customer support team using the channels listed on the website. When submitting a complaint, you should provide your full name, Account details, a clear description of the issue, relevant timestamps, and any supporting evidence such as screenshots or transaction records. We will acknowledge receipt of your complaint within a reasonable timeframe and will endeavour to investigate and respond as promptly as possible, usually within a set number of business days, although complex cases may take longer. During the investigation, we may request additional information or clarification from you and may temporarily suspend certain Account functions if necessary to preserve evidence or prevent further issues. We will provide you with a reasoned decision based on our findings and, where applicable, the records of our systems and those of any involved game providers.
If you are not satisfied with our decision, you may request that the matter be escalated within Pin-Up to a higher level of management for further review. In some jurisdictions or under certain regulatory frameworks, you may also have the right to submit your dispute to an independent alternative dispute resolution (ADR) body, ombudsman, or regulator, and we will provide details of such mechanisms where applicable. You agree to attempt in good faith to resolve any complaint through our internal procedure before pursuing any other remedy, including legal action. All communications relating to complaints should be conducted in a respectful and constructive manner, and abusive or threatening behaviour towards our staff will not be tolerated and may lead to account sanctions. Records of complaints and their resolution may be retained by us in accordance with regulatory requirements and our internal policies to help us improve our Services and compliance practices.
Governing Law
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which Pin-Up is licensed and operates its online gambling Services, without giving effect to any principles of conflicts of law. By using the Services, you irrevocably submit to the exclusive or, where relevant, non-exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any disputes or claims arising out of or relating to these Terms. If you access the Services from another country, you are responsible for ensuring that your use complies with local laws, but this does not affect the governing law provisions set out here. In the event that any provision of these Terms is found to be inconsistent with mandatory consumer protection laws in your country of residence, such mandatory provisions shall prevail to the extent of the inconsistency, but the remainder of the Terms shall remain in full force.
Nothing in this Governing Law section shall prevent us from seeking interim, injunctive, or other equitable relief in any jurisdiction where you may be located or where relevant assets may be situated, to protect our rights or enforce these Terms. You acknowledge that translations of these Terms into other languages are provided solely for convenience and that the English version shall prevail in the event of any discrepancy or ambiguity. Should any dispute arise regarding the interpretation of these Terms, they shall be interpreted in a manner consistent with their plain meaning and with the objective of ensuring a fair and responsible gambling environment. Both you and Pin up agree to act in good faith and to make reasonable efforts to resolve disputes amicably before resorting to court proceedings, where possible.
Final Provisions
These Terms constitute the entire agreement between you and Pin-Up regarding your use of the Services and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written, relating to the same subject matter. We reserve the right to amend, update, or modify these Terms at any time, for example to reflect changes in our Services, legal or regulatory requirements, or industry best practices. Any such changes will take effect from the date they are published on the website, and it is your responsibility to review the Terms regularly to ensure that you are aware of the current version. If you continue to use the Services after any changes have been made, you will be deemed to have accepted the revised Terms, and if you do not agree with them, you must stop using the Services and close your Account.
No failure or delay by Pin up in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, power, or remedy, and no single or partial exercise of any such right shall preclude any other or further exercise of it. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, whereas we may assign or transfer our rights and obligations to another entity as part of a corporate reorganisation, merger, or acquisition, provided that such assignment does not materially affect your rights. By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and that you will use the Pin-Up platform responsibly, lawfully, and in accordance with the principles of fair and responsible gambling.
Pin-Up Responsible Gambling & Terms FAQ (Bangladesh)
What is the minimum age to use Pin-Up casino services?
Pin-Up is strictly for adults only, and you must be at least 18 years old to register, deposit, or play Slots or any casino games. We apply age‑verification checks and may request identity documents to confirm your age. If we detect under‑18 use, the account will be closed and any activity may be voided. Allowing minors to access your Pin-Up account is a serious breach of our Terms and Conditions.
Is online gambling legal with Pin-Up for players in Bangladesh?
Players in Bangladesh must understand that gambling laws are complex and may restrict certain online activities. Pin-Up operates under international licensing, but it is your responsibility to comply with the laws applicable in your jurisdiction. By registering and playing Slots or casino games, you confirm that you are doing so legally under your local law. If you are unsure, you should seek independent legal advice before using Pin-Up.
How does Pin-Up promote responsible gambling behaviour?
Pin-Up encourages all players to treat casino games and Slots as entertainment only, not a way to make money. We provide information on responsible gambling, warning signs of addiction, and links to professional support organisations where available. Players are advised to set personal limits and never gamble with funds they cannot afford to lose. Our support team can provide guidance on responsible play and account controls upon request.
What tools are available to help me control my gambling at Pin-Up?
Pin-Up offers various responsible gambling tools, such as limits on deposits, losses, and session durations, where technically available. You can use these tools to manage how much time and money you spend on Slots and other casino games. In addition, you may request temporary breaks or longer‑term exclusions if you feel your gambling is becoming problematic. These measures are designed to support safe and controlled play, not to restrict legitimate entertainment.
Can I request self-exclusion from Pin-Up casino?
Yes, you can request self‑exclusion if you feel you are losing control over your gambling. During a self‑exclusion period, you should not be able to access your Pin-Up account, place bets, or play Slots and other games, and we will aim to restrict marketing communications. Self‑exclusion is a serious step and should be used as part of a broader plan to address gambling issues, including seeking professional help. Once activated, the exclusion cannot be easily reversed until the agreed period ends.
What should I do if I think I have a gambling problem?
If you feel that gambling at Pin-Up or any other casino is harming your life, finances, or relationships, you should stop playing immediately. Consider using self‑exclusion tools, blocking gambling platforms on your devices, and seeking professional counselling or local support groups if available in Bangladesh or online. Be honest with family members or trusted friends and ask for their support in staying away from Slots and other gambling activities. Remember that gambling losses cannot be recovered by betting more, and chasing losses usually makes the situation worse.
How does Pin-Up ensure fairness of Slots and casino games?
Pin-Up aims to offer fair and unbiased games by using independently tested Random Number Generator (RNG) technology for Slots and many other casino products. Reputable software providers and laboratories are used to verify that outcomes are random and not manipulated in favour of the house or the player. The rules and payout structures for each game are clearly displayed so you can understand how it works before playing. No system or strategy can guarantee winnings, and all results are based on chance.
How is my personal and financial data protected at Pin-Up?
Pin-Up uses industry‑standard security measures, such as encryption and secure connections, to help protect your personal and payment information. Access to your data is restricted to authorised personnel only and is handled according to applicable data protection standards. You are responsible for keeping your login details confidential and never sharing your account with anyone, including family members. We strongly advise using strong passwords and logging out after each casino session, especially on shared devices in Bangladesh.
What should I do if I have a dispute or complaint with Pin-Up?
If you have a concern about a bet, game result, payment, or any aspect of the Pin-Up casino service, you should contact our customer support team first with full details and supporting evidence. We will review your complaint according to our internal procedures and the applicable Terms and Conditions. If you are not satisfied with the initial outcome, you may escalate the matter as described in the dispute resolution section of our Terms. All disputes must be raised promptly, and any delays in reporting may affect the investigation.
Can I share my Pin-Up account or allow others to play?
No, your Pin-Up casino account is strictly personal and must not be shared with anyone else. Sharing access can lead to unauthorised gambling, including potential use by under‑18 persons, which is strictly prohibited under our Terms. You are fully responsible for all activity on your account, including bets on Slots and other games. If you suspect that someone else knows your login details, change your password immediately and contact support.
