Why was my withdrawal cancelled and how can I fix it?

If your withdrawal was cancelled on Pin up, it usually means there is a small issue with your account or payment details.

Common reasons and how to fix:

Unverified account –
- Upload NID/passport and needed documents in your profile.
- Wait for verification approval, then request the withdrawal again.
Wrong payment details –
- Check bKash/Nagad/bank details are 100% correct.
- Update the details and submit a new withdrawal request.
Bonus or wagering not completed –
- In the casino “Bonus” section, check if rollover is finished.
- Complete required wagering, then try again.
Multiple accounts or security check –
- Contact Pin up, support via live chat or email.
- Confirm your identity and ask why exactly it was cancelled.

Tip: Always withdraw using the same method you used to deposit. This reduces chances of cancellation for Bangladeshi players.