My deposit is not credited, what should I do?

If your Pin up deposit is not showing in balance, first stay calm and check a few things:

1. Check payment status:

   • Open your payment app / bank SMS and confirm the money was really deducted.
   • Take a screenshot with time, amount, and transaction ID.

2. Refresh and re-login:

   • Log out from your Pin up account and log in again.
   • Refresh the balance page in the casino or “Cashier/Wallet” section.

3. Wait 15–60 minutes:

   • Some bank cards, bKash/Nagad or other methods may take a bit longer, especially during busy hours.

4. Contact support:

   • Go to “Support” or live chat, or email from your registered mail.
   • Send transaction ID, amount, time, payment method, and screenshot.

Tip: Do not try multiple large deposits until the first missing deposit is resolved.

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