How can I close or freeze my account?

To close or freeze your Pin up, account, you need to contact support and request a temporary freeze or full closure.

Follow these steps:

1. Log in to your Pin up, casino account from mobile or desktop.
2. Go to “Profile” or “My Account” section.
3. Find “Support” or “Help/Live Chat”.
4. Write a short message: say you want to freeze (temporary block) or close (permanent) your account.
5. Confirm your identity if support asks (email, phone, or ID details).

Normally, freezing blocks logins and betting for a chosen period. Closing the account may be permanent, and you might lose access to bonuses.

Tip: Withdraw your remaining balance before asking for permanent closure, as later it may be harder to get your money back.

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